Accessibility

Our Commitment

Lemonade is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to achieve a seamless and inclusive experience for all our users.

Accessibility Standards

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines define how to make web content more accessible to people with a wide range of disabilities, including:

• Blindness and low vision
• Deafness and hearing loss
• Motor disabilities
• Cognitive disabilities
• Speech disabilities
• Photosensitivity

Accessibility Features

• Semantic HTML structure with proper heading hierarchy (h1–h6)
• ARIA labels and roles for interactive elements
• Keyboard navigation support for all features
• Sufficient color contrast ratios throughout the site
• Alt text on all product images and informational graphics
• Focus indicators for keyboard users
• Screen reader friendly form labels and error messages
• Resizable text without loss of functionality (up to 200%)

Ongoing Efforts

Accessibility is an ongoing commitment. We regularly audit our website using automated tools and manual testing by users with disabilities. Our development team receives ongoing training in accessible design and development practices. We prioritize accessibility improvements in each release cycle.

Third-Party Content

While we strive to ensure accessibility across all of Lemonade, some third-party integrations (such as payment processing pages and embedded maps) may not be fully accessible. We encourage users to contact us if they encounter any barriers on third-party content within our platform.

Report an Issue

If you encounter any accessibility barriers on our website, or if you need assistance accessing content, please contact us. We will make every reasonable effort to address your concern.