Returns & Refunds
Hassle-free returns within 30 days of delivery.
Return Policy
We accept returns of most items within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in the original packaging. We will issue a full refund to your original payment method once the return is received and inspected.
Non-returnable items: Personalized jewelry, opened beauty products for hygiene reasons, gift cards, and items marked as final sale.
How to Return
- Log into your account and go to Orders.
- Find the order you want to return and click Return Items.
- Select the items and reason for return.
- Print the prepaid return label (provided for defective items).
- Pack the items securely in the original packaging.
- Drop off at any carrier location or schedule a pickup.
For returns without a prepaid label, ship to:
Lemonade Returns Center
123 Commerce Drive, Suite 200
Wilmington, DE 19801
United States
Refund Processing Times
| Step | Timeframe |
|---|---|
| Return received at warehouse | 5–7 business days after drop-off |
| Inspection completed | 1–2 business days after receipt |
| Refund issued | Immediately after inspection |
| Funds appear in your account | 3–5 business days after issuance |
Conditions & Exceptions
- Items must be returned within 30 days of delivery.
- Refunds are issued to the original payment method only.
- Return shipping is free for defective or incorrect items.
- A $5.99 restocking fee applies to opened beauty products.
- Personalized jewelry cannot be returned unless defective.
- Sale items are eligible for exchange or store credit only.
Exchanges
We offer free exchanges for size or color variations on most products. Start an exchange through your Orders page, and we will ship the replacement once the return is in transit. Exchanges are processed faster than refunds — typically within 5 business days.