Shipping Information

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your order in real time through your account dashboard or our Track Order page. Tracking updates include pickup, transit scans, customs clearance, and delivery confirmation.

Shipping Carriers

We partner with leading carriers to ensure reliable delivery worldwide:

• FedEx — US domestic and international priority
• UPS — US domestic standard and express
• DHL — International express shipping
• USPS — US domestic standard and PO box delivery
• Regional carriers — Africa and Middle East deliveries

Restricted Items

Some products cannot be shipped to certain destinations due to local regulations:

• Aerosol cosmetics — restricted for air freight
• Nail polishes and solvents — hazardous materials restrictions
• Products containing alcohol over 24% — flammable goods restrictions
• Items with lithium batteries — limited to certain carriers

Restricted items are clearly marked on the product page. If you have questions about shipping a specific product to your location, please contact our support team.

Customs & Duties

International orders may be subject to customs duties and import taxes levied by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost. For shipments under the AGOA program, eligible products enter the US duty-free. We provide all necessary customs documentation with every shipment.